LUCERNE, Calif. – Customers in California Water Service’s Redwood Valley District have received a total of $147,210.79 in bill credits to resolve remaining unpaid water bill balances incurred during the height of COVID-19.
Cal Water obtained funding from the California Water and Wastewater Arrearage Payment Program, which allowed water providers to apply for financial support on behalf of customers unable to pay their water bills.
By the end of November 2021, Cal Water had requested more than $20 million in assistance from the program administrator, the State Water Resources Control Board, for customers with outstanding balances incurred between March 4, 2020 and June 15, 2021. , on its entire service. areas.
The utility has received the requested amount of funding and will apply credits to affected customer accounts by the end of March. Customers are notified directly if a credit will be applied to their accounts.
Customers with remaining balances predating the pandemic or accumulating after June 15, 2021 can take advantage of Cal Water’s interest-free and penalty-free payment plans or extensions, subject to certain terms and conditions, to prevent them from are subject to potential risks. disruptions to water service in the future. Income-eligible customers can also enroll in Cal Water’s Customer Assistance Program, which offers eligible customers a discount on their monthly service fee.
“At Cal Water, we recognize the financial impact that COVID-19 has had on many of our customers. To reduce the burden caused by the pandemic, we have requested funding from the State of California to help offset outstanding customer balances incurred during the pandemic,” said District Manager Evan Markey. “We believe these credits will help reassure many of our clients who continue to struggle financially and encourage them to apply for our other financial assistance programs, if needed.”
Cal Water serves approximately 3,600 people through 1,900 service connections in Lucerne and parts of Duncans Mills, Guerneville, Dillon Beach, Noel Heights and Santa Rosa and approximately two million people through 492,600 service connections in California.
The utility has provided water service to the area since 2000. Additional information can be obtained online at www.calwater.com.