The IRS has agreed to revamp its “Where’s My Refund” online tool.
However, the update depends on available funds.
IRS: letter 6475 is required to obtain your refund
Is there a schedule for the update?
The IRS will generate a timeline and plan for updating the “Where’s My Refund” tool with the Treasury Department. Indeed, the modernization of the application will only take place if funds are available. Find additional details here.
The Government Accountability Office (GAO) has found that updating the tool is not a funding priority until 2025. User satisfaction has also dropped to 24%, but remains the most frequently used application used by the IRS.
“Where’s my refund” currently allows users to see if their return has been received, approved and sent. Sometimes the dollar amount and any corrections can also be seen. There is usually a 1-2 week wait between return receipt and refund approval. Users are not alerted to errors and their tax return must be reviewed manually.
The app is 20 years old and the last time there were any notable updates was in 2013.
When the app is updated, it will include static messages explaining delays, a link to delay FAQs, and information will be available through online accounts and mobile alerts.
The GAO also recommended that the IRS generate a plan for in-person taxpayer services. They are expanding their virtual customer service options.