California Water Service (Cal Water) has filed an application with the State Water Resources Control Board to help provide financial support to customers who were unable to pay their water bills during the coronavirus pandemic. The funding, which Cal Water urged to help secure, would allow the utility to write off overdue balances incurred by its customers between March 2020 and mid-June 2021.
In the request, Cal Water requested $ 20.8 million in relief for customers in its service areas in California. The company expects to receive final approval from the State Water Resources Control Board around the first of the year. Customers don’t have to ask for debt forgiveness; if approved, Cal Water will apply all credits to affected client accounts within 60 days of receiving funding from the state, which is expected to be in early 2022.
“As life returns to a certain sense of normalcy because of the coronavirus, we know that many of our customers continue to struggle to make ends meet,” said Martin A. Kropelnicki, President and CEO. “Debt cancellation is a way to help our customers who are experiencing financial difficulties worry about their water bill. “
In addition to the request for debt forgiveness, customers with pre-pandemic balances or accumulated after June 15, 2021 can take advantage of payment plans or extensions without interest or penalties, preventing them from experiencing potential disruption. . to the water service after the expiry of the moratorium on disconnections for non-payment. Income-eligible customers can also enroll in Cal Water’s Customer Support Program, which offers qualifying customers a reduction on their monthly service fee.